Refund and Returns Policy

Last updated: March 18, 2026

At Marcus Aurelius – Wisdom in Style, we are committed to delivering premium quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return or exchange if:

• The item is unused, unworn, and in original condition

• All original tags and packaging are intact

• The return request is made within 3 days of receiving the item

⚠️ Items that do not meet these conditions will not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been worn, washed, or damaged

• Products without original tags or packaging

• Discounted or clearance items (if applicable)

Exchange Policy

We offer exchanges for:

• Size issues

• Manufacturing defects

• Incorrect item received

If you need an exchange, please contact us and we will guide you through the process.

Refund Policy

• Refunds are only issued if the item is out of stock for exchange or in case of valid defects

• Approved refunds will be processed within 5–7 working days

• Refunds may be issued via bank transfer or original payment method

Return Process

To initiate a return:

1. Contact us via WhatsApp or email within 3 days of delivery

2. Provide your order details and reason for return

3. Our team will confirm eligibility

4. Send the item back as instructed

Return Shipping

• Customers are responsible for return shipping costs unless the issue is due to our error (wrong or defective item)

• We recommend using a trackable delivery service

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery

• Share clear photos of the product

• We will arrange a replacement or refund

Contact Us

For any return or refund inquiries:

Email: info@marcusaurelius.lk
Phone: +94 77 000 0000
Location: Colombo, Sri Lanka